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xfield
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Data roaming in Spain not working ๐Ÿ˜ค

I'm in fuerteventura, and I have:

Enabled mobile data on my phone
Enabled data roaming on my phone
Enabled data roaming on my vm account
Enabled international calls on my vm account
Confirmed that the apn is vm on my phone
Rebooted my phone over and over
Waited 24 hours
Bought a 250mb data allowance
Switched between three local networks

And data roaming just isn't working! I've tried calling 789, but when I select the option to speak to someone the call is disconnected with a message that the number is unavailable.

I can make and receive calls and texts, just not Internet.

I've used the same phone abroad with three without issue, so why can't I do it with vm?!

Help!
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megmac1
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Re: Data roaming in Spain not working ๐Ÿ˜ค

Because Virgin Mobile are CR*P
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Superuser
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Re: Data roaming in Spain not working ๐Ÿ˜ค

Hi xfield,

 

on Virgin's side of things there is a separate switch for data roaming which needs to be activated on both the Virgin Mobile and EE network systems. Sometimes it is necessary to refresh this to update the EE server. This may be your problem.

From abroad, Virgin's UK support line number is: +447953 967 967.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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xfield
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Re: Data roaming in Spain not working ๐Ÿ˜ค

Thanks. I've called and apparently data roaming was not turned on, despite what the website told me when I enabled it at home!

VM clearly have a problem here, seeing as a third of the posts on these forums are about roaming.

Now I'm waiting (again!) to see if it actually works!
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