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Nbb66
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Data roaming, Italy using z5 compact

Don't know where to start. Tried to buy a data pass on Saturday which failed,spoke to vm who said that he had sorted it out. Arrived in Italy, can connect to I wind but no data access. Double checked my vm account ( using hotel WiFi) and data roaming is on, my account has been charged for the data pass. Checked my Z5 and data roaming for national and international is turned on. Any suggestions because vm settings appear OK, is there something that I'm missing on the Z5?

Any suggestions are welcome
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Forum Team
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Re: Data roaming, Italy using z5 compact

Hi Nbb66,

 

Welcome to the community and thanks for posting. I'm so sorry to hear you're unable to use your data pass abroad despite all the settings being enabled.

 

I'm going to send you a private message to discuss further and see if we can get this working together. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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