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Data pack not working

My data pack is not working while travelling in Barcelona. I've signed into my account online and all my settings are fine, roaming is on on both my phone and online settings. I've read that it's likely to do with EE, and settings not having been activated their side. If someone could help that would be great as wifi is few and far between on the move.

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Re: Data pack not working

Hi kfmcgregor,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service. Is this working for you now?

Please have a look at the following post, which contains more information about roaming: HELP GUIDE - Mobile Data Roaming for Pay Monthly / SIMO Customers or via our online Help & Support page: Using your Virgin Mobile abroad FAQs.

If you are still having a problem with this, please send a private message to me with your name and mobile number, so I can look into this for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Kind regards,


Virgin Media Forum Team

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