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Tilnoom
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Data not working in Spain

I am totally confused. I have purchased a data bundle for abroad, set roaming to international, I have a network (tested with text messages) but data just will not connect. I've tried turning it off and on. Anything I've missed? What else do I need to do?
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Superuser
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Re: Data not working in Spain

Hi Tilnoom,

 

your phone may have a seperate switch for data roaming in the settings.
Possibly:

Android: settings > more settings (or more network settings) > mobile networks > data roaming ( green tick is on, no tick off)

IPhone: settings > mobile data > mobile data options > data roaming slider ( green on – grey off)

 

AlexKid :-)

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Tilnoom
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Re: Data not working in Spain

Yip, that is ticked on and set to national and international.
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Superuser
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Re: Data not working in Spain

Hi Tilnoom,

 

I would suggest then that you contact customer services to check that data roaming is active on your account from their side of things.

Their UK support line number is: +447953 967 967

 

AlexKid :-)

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