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ranmanh
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Data charges when flying to Europe?

Hi

I would be flying away to the European mainland soon and I would like to be able of using data on my mobile when abroad.

I have read the following info:

Before You go

http://store.virginmedia.com/discover/mobile/using-your-mobile/abroad.html

At what stage should I order the Travel Pass? that is upon arrival to destination, before departure or it doesn't matter?

Is anything more cost effective than that?

Further advises?

thanks!

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Superuser
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Re: Data charges when flying to Europe?

Hi ranmanh,

if you view your account on line, look for "Manage your services" and check that "Roaming is ON

Or give the Virgin mobile customer services a call on 789 or 0345 6000 789 and ask them to confirm that roaming is on.

(Once it is on it can stay on so that your phone will work anytime abroad - this isn't the travel pass)

I would also advise you to save the Virgin mobile UK support line number in your phone +447953 967 967 (just in case of any problems).

AlexKid :-)

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Superuser
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Re: Data charges when flying to Europe?

 Hi ranmanh,

you can only activate your travel pass from abroad, then it's for upto 30 days from then.

So wait until you are at your destination and wish to start using mobile data before you text BUY (10,50 or 250)MB to 23456

See here: Using mobile web abroad

Before you go, check that "roaming" is active on your account Smiley Happy

AlexKid :-)

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ranmanh
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Re: Data charges when flying to Europe?

Many thanks for your reply "AlexKid"

When you say:


Before you go, check that "roaming" is active on your account Smiley Happy

you mean the DataRoaming should be active at all the times abroad?

What about Mobile Data? I guess this one should be also active so I can receive texts and calls

Thanks!

 

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Superuser
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Re: Data charges when flying to Europe?

Hi ranmanh,

if you view your account on line, look for "Manage your services" and check that "Roaming is ON

Or give the Virgin mobile customer services a call on 789 or 0345 6000 789 and ask them to confirm that roaming is on.

(Once it is on it can stay on so that your phone will work anytime abroad - this isn't the travel pass)

I would also advise you to save the Virgin mobile UK support line number in your phone +447953 967 967 (just in case of any problems).

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.