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njdj74
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Data bundle not working Germany

OK I have tried to get data buy 50mb while on holiday in Germany. I did receive a text saying that my bundle was now active on the Monday. But it was not working despite roaming being switched on and I have already called the team on 789 and was told it should be on within 24hrs. I did also go online before I left the UK to switch to going abroad in my account. Now on day 4 of my holiday. Why did I move back to Virgin?
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Superuser
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Re: Data bundle not working Germany

Hi njdj74,

on some phones it is necessary to turn on data roaming on the handset itself.

I don't know what phone you have but take a look in your phone's settings.
Possibly: 
Settings > More Networks > Mobile Networks > Data Roaming.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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njdj74
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Re: Data bundle not working Germany

Yes I have data roaming on. It is a Sony xperia m4
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Forum Team (Retired) Mat_H
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Re: Data bundle not working Germany

Hi njdj74,


Welcome to the forums Smiley Happy


I'm really sorry that you've had issues with Data Roaming. I want to get this all sorted for you. So we can do this, I've sent you a PM. I want to look into your account to make sure this is all set up on our side.

 

You can view this by clicking the purple envelope in the top right.


Thanks,

Mat


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