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Lizag1005
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Data Roaming

Help need to set up mobile roaming
Forgot to set up before going away.
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Superuser
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Re: Data Roaming

Hi Lizag1005,

 

log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" needs to be set to ON & "International call barring" needs to be set to OFF

 

If they are not already, make the change by moving the "switch/tab" in your account.

If you have to make a change to the settings, allow time for your account to update then reboot your phone.
(Virgin advise that this may take upto 24 or longer from abroad).

I would periodically turn the phone off/on to see if it finds and selects a network.

 

You may have to go into the phone's settings and do a manual search for network.

 Also check that roaming is enabled on the handset itself.

 

Here is a useful help page from Virgin: Taking your mobile abroad

 

AlexKid :-)

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Lizag1005
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Re: Data Roaming

Thanks thought that I needed to set ip on accoint slight problem can't remember my password and they send it by text - going round in circles. Can't trace a contact email address for them or chat over wifi.
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Superuser
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Re: Data Roaming

Hi Lizag1005,

 

there is no email address.

You could try Virgin's web chat for help: Help and Support - Contact Us > Mobile > Mobile not working > Chat online.

The advisors are often busy though so you may not get connected straight away.
(I would recommend keeping the page open and refresh it every few minutes).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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