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Zoeelizabeth91
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Cut off can't ring 789

Hey.
If I try to ring an automated message says my services have been suspended ring 789 anytime to get back online. But even when I ring 789 I get this same message. I have no other phone to ring off of. So how am I supposed to resolve this issue if I cannot speak to anyone
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Superuser
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Re: Cut off can't ring 789

Hi Zoeelizabeth91,

unfortunately this sounds typical of Virgins contradictory information Smiley Frustrated

You could try the contact us link here: Help & Support

But I'm not sure that they will be able to access your account information.

Your best course of action may be to borrow a friends phone or use a pay-phone to call Virgin mobile customer services a call on 0345 6000 789. Give them your mobile number & password & hope that they can sort you out.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Message 2 of 4
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Re: Cut off can't ring 789

Hi Zoeelizabeth91,

unfortunately this sounds typical of Virgins contradictory information Smiley Frustrated

You could try the contact us link here: Help & Support

But I'm not sure that they will be able to access your account information.

Your best course of action may be to borrow a friends phone or use a pay-phone to call Virgin mobile customer services a call on 0345 6000 789. Give them your mobile number & password & hope that they can sort you out.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Zoeelizabeth91
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Re: Cut off can't ring 789

Yes I think I'm going to have to see if I can borrow a phone off someone. There isn't even an email I can write to or request a call back.
Still don't quite understand why I cant ring 789. My bill wasn't even due til today and I got cut off yesterday :/
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Forum Team (Retired) Mat_H
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Re: Cut off can't ring 789

Hi Zoeelizabeth91,


How did you get on with this?

 

Let me know if you need anything at all from me.


Thanks,

Mat


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