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HanaHogg
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Customer service is poor!!

Seriously shocked how poor customer service is!! No way to contact anyone apart from phoning an that isnt possible ATM now have no idea if my order has gone through an desperately need to know as need new phone ASAP!! Seriously regretting my decision to try Virgin mobile now after they've had all my bank details but no contact like they said they would!
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Forum Team
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Re: Customer service is poor!!

Hi HanaHogg,

 

Welcome to the community and thanks for posting. I'm so sorry to hear you haven't a reply from us in over 24 hours following the technical glitch. I'll try my best to find out what's happening with it.

 

I've replied to your post here. I can also see you've sent a private message to Mat_H for the same issue. I'm going to be picking that up too so expect a reply shortly.

 

Finally, I appreciate it's frustrating but please refrain from creating multiple threads for the same topic as per the Forum Guidelines as it can cause confusion when it comes to getting you the right help.

 

Thanks


Rich
Forum Team
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