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jezgrou69
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Customer Complaint Request

Hey all.  I was wondering how to write to Virgin regarding a very poor service as of late, I dont want to speak to a robot in a service centre.  I am due for upgrade in a few days, virgin have made it extremely difficult and have even theatened to cut me off for paying a bill "Early" and refuse to give me an upgrade.  I have the VIP tariff and I feel I am being treated very badly... Any pointer will be nice or I will have to Think about changing providers. I have no Problem with Virgin Media for my TV and Internet Services, my issue is with Virgin Mobile.

 

Regards

 

 

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enlli
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Re: Customer Complaint Request

Here is the complaints information

http://www.virginmobile.com/vm/media/pdf/Complaint_code_Jan_11.pdf

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ.


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enlli
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Message 2 of 4
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Re: Customer Complaint Request

Here is the complaints information

http://www.virginmobile.com/vm/media/pdf/Complaint_code_Jan_11.pdf

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ.

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jezgrou69
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Re: Customer Complaint Request

Hey.

 

Thankyou, I will give it a go, or sadly goodbye Virgin for my Mobile Provider.

 

Kind regards

 

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jezgrou69
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Re: Customer Complaint Request

Just a shame they cannot supply an email address to write to.  Nothing is easy with Virgin Mobile since their systems changed over last year.

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