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Charlie73
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Contract start date scam

I signed up to a new contract today to move to another network, however when I contacted Virgin Mobile to get my PAC they advised I would need to pay two contracts at the same time as my contract with them doesn't end until May! I had already checked my start date on my mobile account and it said my 2 year deal started on January 2015. I also got a text message from Virgin in January to advise they would be contacting me to sell me a new contract. Now when I check my online account, there is no mention of any date. I have no written proof and think this is very underhand scam to keep me locked in longer.  Has anyone else experienced this?

Any advice would be greatly appreciated

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Forum Team
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Re: Contract start date scam

Hi Charlie73,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with getting your PAC code due to being told your contract doesn't complete until May. 

If you would like for me to look into this for you, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


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