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hansi
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Contract Problem

I have just received my new contract from VM and once again they have my directory entry wrong. I told them last time and they still can't get it right!They have changed the first letter of my surname so one one will be able to find me! What do I have to do to get my entry with my correct surname? There are no contact details on the contract, so who do I speak to about this please?

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Forum Team (Retired) Mat_H
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Re: Contract Problem

Hi Hansi,

 

Thanks for posting Smiley Happy

 

I'm incredibly sorry that your surname hasn't been entered correctly. So we can get this all sorted for you, are you able to give us a call on 789 or 0345 6000 789? The team will be able to look into it and make sure we get a resolution.


Let me know how you get on. I'm here if you need me.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Contract Problem

Hi Hansi,

 

How are you getting on with this? Smiley Happy

 

Please let me know if you need anything at all from me.


Thanks,

Mat


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hansi
Superfast
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Re: Contract Problem

I did try to call but I couldn't get a satisfactory conclusion so I wrote a letter and returned it in the reply paid envelope that came with the contract.

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Forum Team (Retired) Mat_H
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Re: Contract Problem

Sorry to hear you couldn't get the answer you wanted Hansi.


Please let me know how you get on with everything.


Thanks,

Mat


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