Contacting customer services due to a persistant website error
I joined virgin mobile on the understanding I could change my tariff online. This feature isn't working and hasn't been for ages. All i get is an "oops, something went wrong" message when I try it.
I then I look on these forums for viable alternatives to change my tariff and all that is offered is calling, which I am unable to do. I believe under the disability discrimination act you have to have alternative communication channels set up that are viable for those who cannot call for whatever reason or other. Can you please tell me what they are?
Re: Contacting customer services due to a persistant website error
turned off popup blocker, momentarily tried it without antivirus and firewall on and still no luck. I talked to the guy as guest, some reason that works, and he gave me an email to use as he couldn't deal with it directly. Fingers crossed they can help.
Methinks you might want to put "revamp the website" in the suggestion box. Would make everyone's lives easier