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olivercrow
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Contacting customer services due to a persistant website error

I joined virgin mobile on the understanding I could change my tariff online. This feature isn't working and hasn't been for ages. All i get is an "oops, something went wrong" message when I try it.

I then I look on these forums for viable alternatives to change my tariff and all that is offered is calling, which I am unable to do. I believe under the disability discrimination act you have to have alternative communication channels set up that are viable for those who cannot call for whatever reason or other. Can you please tell me what they are?

Many thanks

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Superuser
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Re: Contacting customer services due to a persistant website error

Hey there Olivercrow

 

There is online chat on the main website

 

also

 

http://accessibility.virginmedia.com/welcome.html

 

gives other options should you want them.

 

 


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olivercrow
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Message 3 of 12
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Re: Contacting customer services due to a persistant website error

thanks for the info but forgive me for being a little dense but where is the online chat on the main website? I cant seem to find it

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Superuser
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Re: Contacting customer services due to a persistant website error

You are not dense. The VM website appears to be designed by committee on bring your three year old to work day. Which makes navigation next to impossible.

 

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZON...

 

Try that URL

 

 

Then click "Accounts and Billing" , "Manage your account online" , click the chat online.

 

 


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olivercrow
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Re: Contacting customer services due to a persistant website error

haha cheers

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olivercrow
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Re: Contacting customer services due to a persistant website error

well it was looking promising but when you got to login on the chat it brings up the following.

This webpage is not available

 

ERR_CONNECTION_CLOSED
The webpage at "not allowed html here so i have removed it" might be temporarily down or it may have moved permanently to a new web address.
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Superuser
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Re: Contacting customer services due to a persistant website error

Just tried it and its working fine here- What browser are you using?

 

 


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olivercrow
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Message 8 of 12
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Re: Contacting customer services due to a persistant website error

I've tried chrome and outlook. Both do the same. I've even cleaned cookies etc. Strange

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Superuser
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Message 9 of 12
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Re: Contacting customer services due to a persistant website error

odd one for sure

 

Ive tested in IE,Chrome,Firefox and Palemoon, all work okay.

 

Is it maybe firewall or your security settings? Pop up blocker maybe?

 

 

 

 

 


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olivercrow
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Message 10 of 12
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Re: Contacting customer services due to a persistant website error

turned off popup blocker, momentarily tried it without antivirus and firewall on and still no luck.
I talked to the guy as guest, some reason that works,  and he gave me an email to use as he couldn't deal with it directly. Fingers crossed they can help. 

Methinks you might want to put "revamp the website" in the suggestion box. Would make everyone's lives easier

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