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Robbierobbo
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Contacting Virgin mobile hope by email

need to switch on data roaming on mobile while in France on holiday but my online password is not being recognised - how do you contact Virgin mobile help by email to resolve both issues?

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Superuser
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Re: Contacting Virgin mobile hope by email

Hi Robbierobbo,

 

there is no email for Virgin Mobile but you can use the webchat.

Starting from here: Help and Support - Contact Us > Mobile > Mobile not working > Chat online.

The advisors are often busy though so you may not get connected straight away.
(I would advise just keep the page open and refresh it every few minutes).

 

Alternatively, if you can borrow a phone to call Virgin Mobile. Their UK support line number is: +447953 967 967

 

AlexKid :-)

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Superuser
Superuser
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Message 2 of 3
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Helpful Answer

Re: Contacting Virgin mobile hope by email

Hi Robbierobbo,

 

there is no email for Virgin Mobile but you can use the webchat.

Starting from here: Help and Support - Contact Us > Mobile > Mobile not working > Chat online.

The advisors are often busy though so you may not get connected straight away.
(I would advise just keep the page open and refresh it every few minutes).

 

Alternatively, if you can borrow a phone to call Virgin Mobile. Their UK support line number is: +447953 967 967

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
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Re: Contacting Virgin mobile hope by email

Hi Robbierobbo,

 

Welcome to the Community Forum, sorry to hear that you're having problems roaming while in France. Apologies for the delay in getting back to you. 

 

Checking into this for you, I can see that you took AlexKid's advice and called in to get this issue resolved. I'm just checking back that everything's working properly for you now.

 

Please let me know. 

 

Kind regards,


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