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Ross2
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Contact customer services from abroad

Could anybody help with an email address/way of getting in contact with customer services other than telephone? I am abroad and only have access to Internet.

Thank you in advance

Ross
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Forum Team (Retired) Mat_H
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Re: Contact customer services from abroad

Hi Ross2,

 

Welcome to the forums Smiley Happy

 

I'm sorry you've not been able to contact us from abroad. I'm afraid the only option to contact us is by calling +447953967967. Can you let me know what issues you're having?


Thanks,

Mat
 


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Ross2
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Re: Contact customer services from abroad

Hi Mat,

That's incorrect, I have subsequently managed to get in contact with someone by emailing theteam@virginmobile.com

Thanks anyway for your reply, although incorrect.

Ross
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Forum Team (Retired) Mat_H
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Re: Contact customer services from abroad

Hi Ross,

 

Thanks for your reply Smiley Happy

 

With regards to the team, their email timescales will vary. So in the situation when it comes to roaming, we would advise to contact us as the team may not get back to you while you're away.

 

Glad to hear you've got in contact with them.


Let me know if you have any other queries.

Thanks,

Mat


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