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swannieone
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Consumer Underwriting Services Email

Hi, 

I have been trying to upgrade a phone since October 2015, receiving failed credit checks in the process.  These have been internal, as no searches have been recorded on my credit file externally. I have today been told to write, via post, to the Consumer Underwriting Services department, however, I am not prepared to wait several weeks for a response and feel that in this day and age, this method seems extremely antiquated!  Could anyone please advise me of an email address for this department please?

Thanks very much in advance. 

Lisa

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enlli
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Message 2 of 6
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Re: Consumer Underwriting Services Email

Virgin don't seem to like giving out email addresses. There have been quite a number of posts regarding this and I haven't seen an email address yet.

I think you are very patient. If it had been me I would have hunted around elsewhere.

Hopefully, someone from Virgin will reply 

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Lee_B
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Message 3 of 6
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Re: Consumer Underwriting Services Email

Hi

There is no email address for the Consumer Underwriting Team


They are only contactable via letter for credit check outcome disputes
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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swannieone
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Re: Consumer Underwriting Services Email

Hi and thanks very much for your reply.  After a little search on the internet, I found a freephone number which took me through to the underwriters.  Problem now in the process of being solved, thankfully!!  

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Forum Team (Retired) Mat_H
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Re: Consumer Underwriting Services Email

Keep us updated with how you get on with this Swannieone Smiley Happy

 

I'm here if you need me.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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DrogoNevets
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Message 6 of 6
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Re: Consumer Underwriting Services Email

Hiya, what was the phone number please?

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