Re: Constantly getting messages from 0800 408 9340 which is apparently a virgin mobile number
23-01-201612:57 - edited 23-01-201612:59
Charlottie wrote: They call and leave no message and hang up straight away, I'm assuming it's randomly calling customers and hoping the operator is there.
It's really annoying and pointless, I'm not going to purchase anything especially if the system is already a mess. The mobile Internet is always cutting out and now I'm getting these calls.
How do I stop them?
A member of the Forum Team here can opt you out of receiving marketing calls, but as you're mobile customer (do you have other VM services?), a call into 789 asking to be opted out should work also.
(If that call to 789 proves useless): Call into 150, go with the account details step, if you don't have any account details (I.E. only a mobile customer) key nothing in. It will one way or the other give the option to go into the menu. Go with option 4 -> option 5. Ask to be opted out of marketing calls. The opt out will take up to 28 days to complete, but the amount of calls received should minimize noticeably in the mean time. That department closes at 6PM on a Saturday. They may be able to put you through to someone on the mobile side who would do the opt out, or they might do the opt out for you.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.