I've had problems with my mobile for a week. I've paid £5 for it to be checked by a mobile shop to decide if it's a SIM fault or phone. Chap said sim card faulty. New SIM sent, worked for a few hours then phone went dead. No screen. As a Home Carer a mobile is important to me. Phoned virgin again who said I could get a new phone and she was going to stores, but we were cut off. Another advisor said I couldn't have a new phone without paying for the old one (only 10 months old). Had to pay £5 for a SIM adapter so I could use old phone. Why was I told different things and how can I track my phone repair?