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Unhappy11
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Confirmation of receiving a letter at Virgin Media customer service

does anybody know if it is possible to find out if a letter I sent has been received at Virgins office in Swansea.

i have been trying to sort out an excessive charge of over £150 and got fed up of trying to talk to foreign customer service staff, never the same one twice conflicting information.  I then resorted to communicating with the Virgin back room staff via email only to be told on Tuesday this option was being removed.  Trying to sort something out with Virgin is proving near impossible as they don't return my calls, don't contact you when requested to via email.

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Forum Team (Retired) Mat_H
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Re: Confirmation of receiving a letter at Virgin Media customer service

HI Unhappy11,


Thanks for your post. I'll be more than happy to help Smiley Happy

 

I'm really sorry that you're having trouble chasing this up. Can you PM me when you sent the letter and who it was addressed to?

 

I'll do my best to get this chased up for you.

 

Looking forward to hearing from you.


Thanks,


Mat

 


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Re: Confirmation of receiving a letter at Virgin Media customer service

Hi Unhappy11,

 

Have you heard back from us regarding the complaint made just yet?

 

Let me know if you need anything from me Smiley Happy


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 2 of 6
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Re: Confirmation of receiving a letter at Virgin Media customer service

HI Unhappy11,


Thanks for your post. I'll be more than happy to help Smiley Happy

 

I'm really sorry that you're having trouble chasing this up. Can you PM me when you sent the letter and who it was addressed to?

 

I'll do my best to get this chased up for you.

 

Looking forward to hearing from you.


Thanks,


Mat

 


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Forum Team (Retired) Mat_H
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Message 3 of 6
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Re: Confirmation of receiving a letter at Virgin Media customer service

Hi Unhappy11,

 

Have you heard back from us regarding the complaint made just yet?

 

Let me know if you need anything from me Smiley Happy


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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Unhappy11
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Re: Confirmation of receiving a letter at Virgin Media customer service

Hi Mat,

as of yet I have not heard back.

i sent the letter recorded delivery on Monday morning with instructions on it being opened for somebody to text me to say it had been received, I should have known better.

.I will give it another week and if still not replied or resolved pass all the info on to  CISAS 

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Unhappy11
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Re: Confirmation of receiving a letter at Virgin Media customer service

Hi Mat

sorry I should have read your mail properly before answering.

i sent it on the 01/12/2015 to customer complaints at Swansea, recorded delivery KP468424525GB.

i have not received a reply for the first letter I sent about 3 weeks ago or a text to say they have received this one

I came across some very useful info on the forum that  proves that Virgin have not honoured their contract with us so today I intend to draft a report ready to send to  CISAS with copies of emails sent and received, telephone calls made and copies of letters sent and photos. I am also just awaiting a letter from a secretary of a golf club in Lancashire to confirm a telephone call between us.

 

regards Phil

 

 

 

 

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Re: Confirmation of receiving a letter at Virgin Media customer service

Thanks for your reply Phil Smiley Happy

 

I'm really sorry that you've still not received a reply from us yet.

 

Please keep me updated with the progress of your complaint as I'm keen to make sure that this is all sorted.

 

Let me know if you need anything at all.


Thanks,


Mat
 


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