Yes, the ordering system has had problems for 5 months and counting.....
Suggest you ring 789 from a Virgin Phone or 0345 6000 789 from any other.
Only other option is to see if a member of the team on here picks us your post
Welcome to the community and thanks for posting. I deeply apologise for you not receiving the email to inform you of the handset arrival. I appreciate you were keen to get answers.
I've checked this and I can see you've called in since posting and have had the outcome you were originally looking for. Hope everything is okay from here on in.
If you need any further help then please post again and we'll get to you as soon as possible.