Thanks for posting to let us know you haven't received a confirmation email.
Unfortunately we would need to clear security to deal with this properly, why not give our customer service team a call on 789 from a Virgin Media registered line or 0345 6000 789 from any other line, and they'll be more than happy to help.
It would be great if you could post back here to let us know how you get on.
I look forward to hearing from you,
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