You can do it in writing:
Virgin Media,PO Box 333,Matrix Court,SWANSEA,SA7 9ZJ
Or you can post details here and see if someone can help.
Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.Be nice, eat all your vegetables and keep your room tidy.
as well as writing to the address supplied by wonkotsane, you can also email:
Help and Support - Contact Us > Something else > Making a complaint > Write / Email us.
Here is a guide to Virgin's complaints procedure: Consumer Complaints
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.