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Kremmie
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Complaint

How do I log a complaint I have tried through the advisors but they won't log it with the complaint department they only escalate it to their manager this is not good enough please help
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wonkotsane
Fibre optic
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Re: Complaint

You can do it in writing:

Virgin Media,
PO Box 333,
Matrix Court,
SWANSEA,
SA7 9ZJ

Or you can post details here and see if someone can help.

Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.
Be nice, eat all your vegetables and keep your room tidy.
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Superuser
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Re: Complaint

Hi Kremmie,

 

as well as writing to the address supplied by wonkotsane, you can also email:

Help and Support - Contact Us > Something else > Making a complaint > Write / Email us.

 

Here is a guide to Virgin's complaints procedure: Consumer Complaints

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.