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misscurly
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Complaint letter

Could somebody tell me how long it takes for VM to acknowledge a letter of complaint? I wrote to complain about the inability to change a tariff online to one of the sim only options that appear on the website on the 20th December but have not heard anything at all yet and obviously this still has not been fixed online. Thanks

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Lee_B
Fibre optic
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Message 2 of 6
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Re: Complaint letter

hi misscurly

sorry to hear your having problems

What contact are you currently on? is it a new 24 month agreement post JAN 15? with a credit agreement?
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misscurly
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Message 3 of 6
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Re: Complaint letter

Hi, no I currently have the £8 per month

1000 minutes
500 MB data
Unlimited texts
 Rolling sim and want to change it to
 
The £10 per month
150 minutes
Unlimited data
Unlimited texts
 
If this is not available the why is it not removed as an option?
Thanks
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Lee_B
Fibre optic
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Message 4 of 6
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Re: Complaint letter

The package is no longer available

(this)
£10 per month
150 minutes
Unlimited data
Unlimited texts



you can only change within Virgins current tariff range that you are on. If your already on the old range then u can move to this fine. If you call up and upgrade or take out a new line then its current pricing only

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misscurly
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Message 5 of 6
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Re: Complaint letter

Thanks for the reply. I have used chat 3 times and been told this has been done but alas my tariff is still unchanged. Really beginning to lose faith now Smiley Sad

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Lee_B
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Message 6 of 6
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Re: Complaint letter

hi misscurly

Sorry to hear its not been done ,

Call customer relations , they are the team that could make changes for you. If its available, they would do it for you

The team has a good reputation too Smiley Happy

0800 183 1150

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