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GM3
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Code to unlock phone?

Hello, I have the pay-as-you-go Big Data and Texts plan. I assumed since there is no contract (I just refill my account online whenever balance goes low..), the phone is unlocked. However, now that I have moved out of the UK for the time being, I tried to put in a local sim card and it is not letting me do so. It is asking for a code to unlock the phone. Could you please let me know where I can find this code? It is extremely unfair of Virgin Mobile to keep my phone locked considering I never signed any time-bound contracts with you! 

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Forum Team
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Re: Code to unlock phone?

Hi GM3,

 

Welcome to the community and thanks for posting. I'm so sorry to hear your mobile is locked to us which means you're unable to use it with your new provider.

 

Where did you purchase the handset?

Was it used with another provider before us?

 

Some handsets will lock to the first network it connects to. So if you only used it with our network then that could explain the situation.

 

The cost of getting it unlocked is £15.32. To get this done you'd need to call +447953967967 from abroad.

 

I apologise once again for the inconvenience. Please let me know how it all goes and if you need anything else.

 

Thanks


Rich
Forum Team

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Lee_B
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Re: Code to unlock phone?

HI GM3

Some of how handsets are network locked. This also applies to other networks as well

IF the handset is unlocked then you can call our customer service team who can provide this for you.

There is a cost of £15 - £16 to have this code

Hope this helps
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Virgin Mobile Staff , However, All opinions are my own

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Message 3 of 5
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Re: Code to unlock phone?

Hi GM3,

 

Welcome to the community and thanks for posting. I'm so sorry to hear your mobile is locked to us which means you're unable to use it with your new provider.

 

Where did you purchase the handset?

Was it used with another provider before us?

 

Some handsets will lock to the first network it connects to. So if you only used it with our network then that could explain the situation.

 

The cost of getting it unlocked is £15.32. To get this done you'd need to call +447953967967 from abroad.

 

I apologise once again for the inconvenience. Please let me know how it all goes and if you need anything else.

 

Thanks


Rich
Forum Team
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GM3
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Re: Code to unlock phone?

Thanks, Rich. Yes, I figured it out. Phone is all set now.
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Forum Team (Retired) Mat_H
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Re: Code to unlock phone?

Glad to hear it's all sorted GM3 Smiley Happy

 

Please let me know if you need anything at all.


Thanks,


Mat


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