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Jenji
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Charges to send texts to a UK number abroad?

Hi, a partner of a Virgin Mobile customer here.

I am currently on holiday in Gran Canarian (classed as EU by networks). My partner is at home in UK.

He rang Virgin Mobile customer services today and, after explaining the situation, was told explicitly it would cost him 13p per SMS sent to me.

How can this be? There is no mention of such charges on your tariff information pages!

He is on a SIM only deal, paying monthly.
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Superuser
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Re: Charges to receive texts from a UK number abroad?

same applies he wont be charged as he is sending from a UK number to a UK number. you might to receive it though.
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Superuser
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Re: Charges to receive texts from a UK number abroad?

if he is in the UK on a UK network and you are roaming he will not be charged to receive a txt or call but you might be charged to make/send one.
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Jenji
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Re: Charges to receive texts from a UK number abroad?

Sun must be going to my head. He was told it would cost 13p to SEND me a text. Have edited my post. Still, the same applies. There is absolutely no mention of this on any tariff information pages.
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Superuser
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Re: Charges to receive texts from a UK number abroad?

same applies he wont be charged as he is sending from a UK number to a UK number. you might to receive it though.
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Jenji
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Re: Charges to receive texts from a UK number abroad?

Why is Virgin Mobile customer services telling him it would cost him 13p to send one then? I have scoured the different tariff pages and cannot find a 13p charge for anything!
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Superuser
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Re: Charges to receive texts from a UK number abroad?


Jenji wrote:
Why is Virgin Mobile customer services telling him it would cost him 13p to send one then? I have scoured the different tariff pages and cannot find a 13p charge for anything!

Hi Jenji,

 

I have no idea but the 13p charge is incorrect.

As apcyberax has correctly informed you: If your partner is within his tariff allowance any text sent to a UK registered mobile will come out of that. No additional charge and regardless of where you (the recipient are).

If he exceeds his text allowance the charge is 15p per text.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 
 
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