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TGichigi
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Charged for text on unlimited text tarrif

I've just checked my recent charges and my bill from last month and I've been charged multiple times for sending a standard text message to another UK mobile number. I would like to talk to someone about resolving this issue as live chat seems to be for broadband and TV only – I have no idea why when Mobile customers clearly need access to support too.

Thanks,

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enlli
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Re: Charged for text on unlimited text tarrif

Is the number in the 0739 range?

It appears that they were not programmed in to Virgin's database

If so you can call 789 for a refund as they know about the problem

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TGichigi
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Re: Charged for text on unlimited text tarrif

Hi Enli,

The number starts 07947 but maybe there's a problem with those also. 

Is there no way to resolve this over live chat/email because I don't have the time to sit on the phone, and I don't see why I should have to use my minutes to call when it wasn't my fault to begin with.

Thanks

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enlli
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Re: Charged for text on unlimited text tarrif

You can use live chat or call 789 for free. 

Virgin do not use email.

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