I'm pretty frustrated because no one else seems to be having this problem. My monthly iphone 5C mobile bill is £15.00 and has been every month since I've had it but this month i was charged £15.00 for media and another £15.10 for mobile but i had no indication this was going to happen. I was told when my phone was upgraded to the iphone that it would be a £15.00 monthly bill and it even says on my account online that my total monthly cost is £15.00 with the actual handset being £0.00 so where is this other bill coming from?! I called them up and they told me first of all i was charged for not paying last months bill and they then said from now on I'll be getting two bills, one for the phone and one for the package. Why was i not informed of this when upgrading?