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palinurus
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Charged for internet access.

I only access the internet in 2 places where I can get on the Wi Fi. However, I am being randomly charged £ 1 at a time for going on the internet, despite that I always check that I am connected to the WiFi. Is there some setting on my phone which I am not using correctly.

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jb66
Alessandro Volta
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Re: Charged for internet access.

You need to make sure mobile data is switched off.

 

Are you sure your getting a good deal on your sim card?  It sounds like your PayAndGo, if so how much do you topup?  It might be better value to move to a Virgin Pay Monthly Tarriff or the 321 plan from three.co.uk

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Superuser
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Re: Charged for internet access.

Hi palinurus,

 

turn mobile data off in the settings on your device to avoid accidentally accessing it and being charged for such.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

 


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jb66
Alessandro Volta
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Re: Charged for internet access.

You need to make sure mobile data is switched off.

 

Are you sure your getting a good deal on your sim card?  It sounds like your PayAndGo, if so how much do you topup?  It might be better value to move to a Virgin Pay Monthly Tarriff or the 321 plan from three.co.uk

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Superuser
Superuser
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Re: Charged for internet access.

Hi palinurus,

 

turn mobile data off in the settings on your device to avoid accidentally accessing it and being charged for such.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

 

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Forum Team (Retired) BenD_H
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Re: Charged for internet access.

Hi Palinurus,

 

Welcome into the Community Smiley Happy

 

Looks like Jb66 and AlexKid have both got the same idea here, the WiFi alone should never charge you for data so keeping this on is a great move. As to the charges, it is possible that you could have both WiFi and mobile data on, whilst the WiFi would take priority connecting, as soon as there is an interruption of the data, the phone will connect to the next available service, (the mobile data).

 

Have you been able to test this with the mobile data off completely?

 

Keep in touch.

Ben


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palinurus
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Re: Charged for internet access.

Many thanks for taking the time to help.

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palinurus
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Re: Charged for internet access.

Thanks for taking the time to help
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