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johnpeac
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Charged for free sims

I upgraded my phone on Monday and all went smoothly with this and I'm happily using my new phone.

 

However, as part of this process, 2 "free" pay and go sims were added to the order. When I checked the order, it showed that I was being charged £10 for these sims. I called to query this and was told the charge had been waived.

 

I've checked my bank account today and the £10 has come out of my account - so I have been charged £10 for 2 sims that I didn't want. Can this be refunded please ?

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Forum Team (Retired) Mat_H
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Re: Charged for free sims

Hi Johnpeac,

 

Welcome to the forums Smiley Happy I'm really sorry that you've had some issues with the sim fees. 

 

I want to get this looked into for you. Are you able to PM me your full name, Mobile number and 3 characters of your password so I can do this for you?

 

You can send me a PM by clicking on the image of my face and selecting the private message option on the right.

 

Let me know once you've sent this off.

 

Thanks,


Mat


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johnpeac
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Re: Charged for free sims

Hi Mat,

 

Have sent you a PM.

 

Thanks

 

John

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Forum Team (Retired) Mat_H
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Re: Charged for free sims

Thanks for sending that over John Smiley Happy

 

I'll be in touch as soon as I can to get this all sorted.

 

Thanks,

Mat


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