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rose77
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Charged for data while I'm asleep?!?!

Hi,

I've just noticed that I'm using up my data while I'm asleep. How is this possible?? Anyone have any ideas, would appreciate any help.

Thanks

rose77

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Lee_B
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Re: Charged for data while I'm asleep?!?!

Hi

I could only suggest that if you have a smartphone and you don't have data included within the package and or u have ran over data then data still can run in the background.

Most smartphones would check for things like updates for apps, inbox etc.

I would speak to our customer service team to check if you have gone over data or if data is even included within the plan

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Virgin Mobile Staff , However, All opinions are my own


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Lee_B
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Message 2 of 4
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Helpful Answer

Re: Charged for data while I'm asleep?!?!

Hi

I could only suggest that if you have a smartphone and you don't have data included within the package and or u have ran over data then data still can run in the background.

Most smartphones would check for things like updates for apps, inbox etc.

I would speak to our customer service team to check if you have gone over data or if data is even included within the plan

Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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rose77
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Re: Charged for data while I'm asleep?!?!

Thanks a million, will do!!

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Lee_B
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Re: Charged for data while I'm asleep?!?!

Anytime, hope u get it sorted
Smiley Happy
Have I answered your question today? Mark the question as resolved if so!

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Virgin Mobile Staff , However, All opinions are my own

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