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Changed my plan partway through plan

Hello All,


I took a Virgin contract out in August 2014 for 24 months, I took out the VIP package for iPhone, I rarely used any of my unlimited data,calls and texts.

If I was to change my plan to the starter plan, would my 24 months start from when I do change my current plan or would my contract still end in August 2016 after my 24 months?


Thanks and answers are greatly appreciated.  

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Re: Changed my plan partway through plan

Hi mxa,


Welcome to the community and thanks for posting.


A change of tariff won't start you on a new 24 month contract. That said it may not be possible for you to even change it depending on the deal you took out at the time.


The best thing to do here is call our team on 789 from a Virgin Mobile or 0345 6000 789 from any other phone. Alternatively, pop in to one of our stores near you here.


Hope this information helps.



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