Hi I have got a new phone/device and would like to delete my old device and put in the new phone. how do I do this? I can find no information on this in FAQ.
Welcome to the community and thanks for posting.
Currently you're not able to do this via your online account. The only option to do this is to call our team on 789 from a Virgin Mobile or 0345 6000 789 from any other phone.
Hope this helps. Please let me know if you need any further advice.