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Biffy
Tuning in
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Message 1 of 5
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Change Device Shown On My Account

Hi,

 

Just logged in to my account and noticed that on the summary page the device is shown as my old Samsung phone which I no longer have.

 

When my contract was due for renewal last year, I changed to a SIM only deal and bought a new iPhone 5S from Apple.

How can I get this information corrected?

 

Thanks.

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 2 of 5
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Re: Change Device Shown On My Account

Hi Biffy,

 

Thanks for your post Smiley Happy

 

Sorry for any confusion caused here. We're aware of this problem and we're working hard to get this sorted for you as soon as possible.

 

Thanks,

 

Mat


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Baggers1
On our wavelength
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Message 3 of 5
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Re: Change Device Shown On My Account

I assume that this cannot be done as I have been told this when I changed my phone.

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Forum Team
Forum Team
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Message 4 of 5
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Re: Change Device Shown On My Account

Hi Baggers1,

 

Thanks for posting. I'm sorry our website falls below what you expect of us.

 

At present you'll find difficulties doing this. We're aware this is a feature some customers may find useful. Any feedback is greatly appreciated.

 

If and when this changes we'll be sure to make an announcement here.

 

Hope this information helps.

 

Thanks


Rich
Forum Team
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ericos
Dialled in
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Message 5 of 5
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Re: Change Device Shown On My Account

Certainly a feature that should be returned

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