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orangatan
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Cant upgrade my phone as failed credit check

Hi

I have been with Virgin mobile for over 4 years and am due my 3rd upgrade but have failed credit check.

 

Any one else had this problem?

 

Not happy and customer services is awful and they don't speak English very well or try and help

 

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Plymouthphil
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Re: Cant upgrade my phone as failed credit check

Hi yep had the same problem as you a few months ago supposedly failed the credit check despite having an excellant credit rating and report.

After a bit of back and forth the answer remained a no so went to O2 same phone same tariff but a lot cheaper then Virgin! Passed there on line credit check and phones delivered in 2 days and now have 4G! 

Having checked my credit report subsequently neither virgin or there agents actually checked my report! 

Do I miss Virgin? no so my advice is just go else where its not worth the hassle and your probably save money and get better customer service.

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orangatan
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Re: Cant upgrade my phone as failed credit check

Thanks for advice, cant believe their poor customer service!! I have gone elsewhere to Vodafone and like you got it cheaper than virgin Smiley Happy Goodbye Virgin

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