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LadyIndigo01
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Cant turn roaming on

I'm abroad and my phone says 'emergency calls only'. I need to be able to make and receive texts. I've logged in online under 'manage services' but can't turn roaming on. What do I need to do?

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Superuser
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Re: Cant turn roaming on


LadyIndigo01 wrote:

I'm abroad and my phone says 'emergency calls only'. I need to be able to make and receive texts. I've logged in online under 'manage services' but can't turn roaming on. What do I need to do?

Hi Ladylngo01,

if a pay monthly customer, you will need to have been with Virgin Mobile for more than 3 months (have made three payments) to activate roaming.

Could this be your problem?

Otherwise, logging into your Virgin Mobile account and clicking on "Plan and device" > "Manage my services" like you've said.

You should be able to make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

("International call barring" also needs to be set to OFF).

 

Your only other option may be to call Virgin Mobile. Their UK support line number is: +447953 967 967.

 

AlexKid :-)

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