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ericos
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Cant name individual phone accounts

I have 3 different payg phones, my own & one each for my kids under my name. Before the "upgrade" to the site I could name each phone acc with the persons names for quick reference when wanting to top up etc, now all I see is the actual phone number & I cant remember which is which without trawling through various activities on each phone.

Also I see my own is listed as an LG Cookie which was about 4 phones ago & although I altered it each time I changrd phone it has reverted to my original LG VM phone. Is it going to possible to alter these things ourselves from within the acc?

 

Regards

Eric

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ericos
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Re: Cant name individual phone accounts

EDIT TO ABOVE

 

found out to give each phone a name.

Select the account

At the top is a tab "plan & device" - click that

At top right the is a "nickname" link.

 

Still not found how to change phone model for the acc>

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Forum Team (Retired) Mat_H
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Re: Cant name individual phone accounts

Hi Ericos,

 

Thanks for your posts Smiley Happy

 

The older phone being displayed is an issue we're aware of. We're hard at work to get this all sorted for you.

 

Let me know if you have any other queries.


Thanks,

Mat


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ericos
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Re: Cant name individual phone accounts

Thanks, seem to have figured the rest out, just the older phone issue left.

 

Cheers

 

Eric

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Forum Team (Retired) Mat_H
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Re: Cant name individual phone accounts

No problem at all Eric Smiley Happy

 

Let me know if you have any other queries.


Thanks,


Mat


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