Mine has done the exact same! Virgin agreed for me to pay tomorrow but have now cut me off! Ive had nothing but trouble since joining virgin and ive had enough, im leaving and not paying my bill either i will pay it through a debt collectors second party, they are rubbish!
I am getting the same problem have no other line either to call have sent a message via email asking if someone can contact me but no reply. I really need my phone back on as have young child and its my only form of contact
Why does the above say calling is the best option ?, the replies I have got is there is NO other option even if you are abroad and phone doesn't work, you are still told DPA, blah blah you must phone, even if your phone doesn't work, it's a hopeless situation, all I want is my roaming turned on? I'm now in my 4th week in France and still no service, a truly awful service from Virgin !