I am thinking of upgrading my sim only monthly tariff from 1G of data to 3G of data, but the "Change Tariff" page just says "No Tariffs Avilable" and "sorry, we couldn't complete that for yousorry, we couldn't complete that for you" (it says that twice as in the quotes). So how do I change my tariff without moving to a different operator? Thanks.
To keep our customers accounts secure, and also to comply with the Data Protection Act, we're unable to assist with account-specific queries directly over the forums, so giving the team a call is the quickest way to get the help you need.
I can understand it's taken some customers a little longer to get through over the last few days than we'd like due to the upgrades to our system, but rest assured we're doing everything we can to get all our customers the help they need as soon as possible.
cwmusson - Please let us know if you have any trouble getting this sorted out and we'll be happy to assist further
Mark Y Forum Team
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