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Spencer86
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Message 1 of 13
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Cannot send or receive photos via text message

I know this is a regular complaint on the message boards, but I have read most of the responses and there does not seem to be any resolution that can help me.

I have a Lumia 640 and I cannot send or receive texts that have a photo attached.

Following previous forum advice, I have sent a text to myself.  I have also set up my profile following Virgin instructions:

(http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=164604&CURRENT...

Nothing works. I have spent a week trying to contact Virgin via their chat service.  All operators have been continually busy.  Although when I used the chat feature to suggest I wanted a new phone an operator responded within seconds. They could not help.

I have tried everything I can find on the forums, and I don't want to use Whatsapp. I want my phone to do what its supposed to do.  Can anyone help me please?

Thanks

 

 

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enlli
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Message 2 of 13
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Re: Cannot send or receive photos via text message

Assuming you have all the settings in place and correct, have you tried sending a message to yourself? That sometimes kicks it into action.

 

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Spencer86
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Message 3 of 13
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Re: Cannot send or receive photos via text message

I'm afraid so. When I send a message to myself I get an error message saying "Can't send message. Try again"

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Forum Team (Retired) Mat_H
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Message 4 of 13
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Re: Cannot send or receive photos via text message

Welcome to the forums Spencer86 Smiley Happy

 

I'm really sorry that you're having issues with picture messaging. I want to help get this all sorted for you. So we can look into this, can you let me know that Mobile Data works okay on the phone?

 

Let me know as soon as you can.

 

Thanks,
 

Mat

 

 


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Spencer86
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Message 5 of 13
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Re: Cannot send or receive photos via text message

Hi Mat,

Mobile data works well on my phone. I can access the internet, facebook, send/receive emails, etc. without any problems. I only have 250MB a month allowance though, so I don't use it very much.

Thanks,

Spencer

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Forum Team (Retired) Mat_H
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Message 6 of 13
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Re: Cannot send or receive photos via text message

Thanks for coming back to me Spencer Smiley Happy


Is this enabled at all times? MMS won't work without Mobile Data being enabled.

 

Let me know when you can.

 

Thanks,

Mat


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Spencer86
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Message 7 of 13
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Re: Cannot send or receive photos via text message

Hi Mat,

I don't often have the mobile data enabled.  I just switched it on and tried texting a photo, but I still get the same error message "Cant send message. Try again"

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Spencer86
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Message 8 of 13
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Re: Cannot send or receive photos via text message

Hi Mat,

I have enabled mobile data but I still cannot send or receive photos via text message. Any other ideas would be appreciated.

Thank you

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Forum Team (Retired) Mat_H
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Message 9 of 13
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Re: Cannot send or receive photos via text message

Hi Spencer86,

 

When mobile data is enabled, are you able to send an MMS message to your own number?

 

Let me know as soon as you can.
 

Thanks,

Mat


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Spencer86
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Message 10 of 13
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Re: Cannot send or receive photos via text message

Hi Mat,

No. I get the same message "Can't send message.  Try again"

 

Thanks,

Spencer

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