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thebiz75
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Cannot register on website

Hi,

I am trying to register an account on your website and get to the page that asks for my address.  When I click the find address button, nothing is displays and there is a javascript error.  I have tried this on a number of browsers and cannot get it to work.

Do you have a problem with your site?

 

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Superuser
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Message 2 of 9
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Re: Cannot register on website

Hi thebiz75,

have you checked that you are running the latest version of Java?

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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thebiz75
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Message 3 of 9
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Re: Cannot register on website

I had java disabled by default, looking at the web code it is a javascript error. 

Just to make sure I enabled Java and it still doesn't work, same error message about an undefined object.

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Forum Team (Retired) Mat_H
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Message 4 of 9
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Re: Cannot register on website

Hi thebiz75,


Thanks for posting Smiley Happy

 

Sorry to hear you're having difficulty registering online. I want to get this all sorted for you. Can you let me know what device you're using this on? Is it a Mobile or a PC?


Let me know when you can.

Thanks,

Mat


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angelinka
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Message 5 of 9
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Re: Cannot register on website

Hi, same thing happening to me. Cannot recognise the post code.
I am using a Mac.
Comes up with a message:
"We cannot find a matching address
Based from our system we cannot find a matching address with the details you've entered.
Please check the details you've entered and try again."

What can I do?
Thanks,
Angie
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thebiz75
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Message 6 of 9
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Re: Cannot register on website

I have tried it on both windows and android devices, always the same thing.

Tried different Browsers and different internet connections.

Always the same result.

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Forum Team (Retired) Mat_H
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Message 7 of 9
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Re: Cannot register on website

Hi both,


I will raise this up on my side as soon as possible. Are you both able to confirm that you're existing Virgin Mobile customers?


Thanks,

Mat


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thebiz75
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Message 8 of 9
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Re: Cannot register on website

Hi Mat,

I am an existing customer.

Ken

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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: Cannot register on website

Thanks for letting me know Ken Smiley Happy

 

I hope we can get this sorted as soon as possible.


Thanks,

Mat


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