Cannot receive calls/texts after using banking automated phone service
My bank uses an automated phone service whenever I make payments over online banking; I receive a call and have to enter a 4-digit code I see on screen.
My only phone is a Virgin mobile, I don't have a landline. Whenever my bank does an automated call, even if I enter the code correctly and the call tells me it was successful and to hang up, once I do my mobile becomes incapable of receiving calls or texts. A phone reset used to fix this but today this isn't working. I've taken the SIM out, hard reset etc.
People who phone me get a recorded message telling them my number cannot be reached (not voicemail, which is set up), and nothing is displayed on my mobile. Text messages just get a "failed" message, and again, nothing on my phone.
When I do manage to get it working again, I get no notifications about the missed calls or texts.
I can make outgoing calls and texts while this is happening. I have good signal showing, and good mobile data.
I received a new SIM last week as I have signed up for 4G so I don't think it's that.
In the end, I put my SIM in someone else's phone (that it had never been used in before), sent a text, then put the SIM back in my own phone. Now I can receive calls/texts again - but obviously I can't do this every time it happens.
Does this mean it's the handset? I've only had it since July, on pay monthly.
Re: Cannot receive calls/texts after using banking automated phone service
I'm glad it helped I have this problem after every single automated internet banking call from my bank - usually if I'm setting up a payment to someone I haven't paid before or similar. However I get automated calls from the hospital regarding appointments and I never have a problem after those. I think this means it must be the bank's system. Really annoying though, but very glad I can at least fix it now!