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elliedh1978
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Cannot makecalls or txts bill up to date!

Why can't i use my mobile to make calls and txts cant send or recieve anything??

My Bill is up to date so whats happened?

 

Ellie

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Lee_B
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Re: Cannot makecalls or txts bill up to date!

Hi elliedh1978

Sorry to hear that you having issues with your phone

When you try and make a call do you get any error message or beeps?

Does it say "Virgin" on the handset?
Have I answered your question today? Mark the question as resolved if so!

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Virgin Mobile Staff , However, All opinions are my own

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Forum Team
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Re: Cannot makecalls or txts bill up to date!

Hi Ellie,

 

Welcome to the community and thanks for posting. I'm so sorry to hear you can't make use your phone for calls or texts. I understand this is important as no one can get hold of you.

 

This sounds like an account issue but I'm afraid I'm unable to access your account to check further for security reasons.

 

Have you spoken to the team lately? If you need us, we can be contacted on 789 from any Virgin Mobile or 0345 6000 789 from any other phone.

 

Hope to hear from you soon.

 

Thanks


Rich
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elliedh1978
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Re: Cannot makecalls or txts bill up to date!

Hi Rich,

I have spoken to the team who cannot find a problem bill paid sim ok i just cant think of what to do!

 

Ellie

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Forum Team (Retired) Mat_H
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Re: Cannot makecalls or txts bill up to date!

Thanks for coming back to us Ellie Smiley Happy

 

If the team can't find an issue regarding the account, there could be potentially an issue with the phone. Are you able to try your sim in another phone to see if this works?

 

Let me know when you can.


Thanks,

Mat


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