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RIB
Joining in
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Cannot make calls or texts

Abroad in Denmark and cannot contact virgin mobile. I cannot use my phone or text. What am I supposed to do?!! I keep getting my phone disconnected even though My account is fully paid.
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dazm33
On our wavelength
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Re: Cannot make calls or texts

I would use another sim and ring them off that or get on a landline 

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Forum Team
Forum Team
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Re: Cannot make calls or texts

Hi RIB,

 

Welcome to the community and thanks for posting. I'm very sorry to hear you can't connect to a network in Denmark.
 
You'll need to check whether roaming is enabled on your account. If you're on pay monthly this is automatically switched off to avoid any unwanted charges.
 
You can enable this via your online account. Please click here to log in and follow these steps:-
Online account > Plan and device > Manage services > Going abroad
 
If it shows it's turned off then please turn it on. You'll need to wait 2-24 hours for this to be successful.
 
You can also check costs of calls, texts and reception here.
 
I'll also send you a private message with some other information. To view this click on the red envelope on the top left.
 
Hope this helps. Please let me know how it goes.
 
Thanks

Rich
Forum Team
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Re: Cannot make calls or texts

Hi RIB,

 

Just checking back with you to see how you got on with the advice that Rich provided?

 

Please let us know if we can help further.

 

Regards.


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