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Phantome46
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Cannot make calls on mobile to UK? Keeping getting error message

I have recently set up my phone to allow both international roaming and calls. I have service and can receive incoming calls on my phone.

 

Today I tried to dial a mobile in the UK and I got an automated voice that says this service is not available and to contact my operator.

 

I have checked online and have no restrictions on my account?

 

 

Can somebody advise how i fix this?

 

Thanks

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Re: Cannot make calls on mobile to UK? Keeping getting error message

Hi Phantome46,

 

Welcome to the community and thanks for posting. I sincerely apologise you're not able to make outbound calls whilst abroad.

 

I appreciate you've been looking at your online account. I just want to check the toggle shows as 'OFF' when you follow these steps?

 

Online account > Plan and device > Manage services > International call barring

 

Did you put the +44 prefix?

Do you have any barring in place on the handset?

 

Hope to hear from you soon.

 

Thanks


Rich
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Phantome46
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Re: Cannot make calls on mobile to UK? Keeping getting error message

Rich thanks for the reply.

 

I have checked and the toggle shows OFF plus when i dial i added +44

 

Thanks

 

 

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Re: Cannot make calls on mobile to UK? Keeping getting error message

Hi Phantome46,

 

Thanks for your reply.

 

It does sound as though barring is still active even though it is showing toggled off on the website. Could you try toggling it on then back off again. Make sure your are confirming the changes by clicking on the green update button each time you change it.

 

Have you tried calling any other numbers?

 

Look forward to hearing back from you.

 

Take care

Stephen_B
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