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coldwarkid
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Cannot login to virgin mobile account online

I cannot remember my password and followed the link to the page that sends you a code.  i got the code but when i enter it nothing happens.  i've tried 3 different browsers with the same result

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Forum Team
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Re: Cannot login to virgin mobile account online

Hi coldwarkid,

 

Welcome to the Community Forum, sorry to hear that you are having problems changing your password for your Virgin Mobile account.

 

A few things to check: 

  • Enter the code exactly as it’s displayed in the text. It will be a mix of upper and lowercase letters, special characters and numbers (excluding the full stop at the end of the code).
  • You should then be shown your security question and be prompted to enter your security answer (if you have forgotten this then there is a link on screen to request password reset via email verification which will trigger an email to your login email address to do this). 
  • After this, you should be able to choose a new password and once confirmed, will be navigated back to the log in screen.

If the screen is still not allowing you to enter your code, please give us a call on 789 or 0345 6000 789 so that we can investigate this further.

 

Please let me know how you get on with this.

 

Kind regards,


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