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certifythat
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Cannot login to account

Well I'm currently trying to access my virgin mobile account online and I can't seem to do it. I'm trying to reset the password, but in order to do that I need the phrase you say when you ring up virgin, which I have put in correctly. I know this because I rang them a couple of days ago and they asked for the exact same phrase which I put in on the website to reset the website. 

 

There was an option which allowed me to send a password reset link to the email address, but there is a problem with this because the address of the email we have to use for the mobile account ends in '@ntlwolrd.com', as you can see there is a spelling mistake on the world part. That's the email we used to use to login to virgin mobile as well, but now we can't.

 

Any advice would be helpful, thank you.

 

Just realised this is in the wrong section, just noticed the account topic section, I would change it but do not know how.

 

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Forum Team (Retired) Mat_H
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Re: Cannot login to account

Hi Certifythat,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having some issues logging into your online account. So we can look into this for you, give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know hwo you get on.


Thanks,

Mat


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Re: Cannot login to account

Hi Certifythat,

 

How are you getting on with this?


Please let me know if there's anything I can do to help Smiley Happy

 

Thanks,

 

Mat


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certifythat
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Re: Cannot login to account

Hello Mat_H,

 

Sorry for the late reply! I'm going to ring them up shortly to try and get this resolved, thank you for the help so far!

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Forum Team (Retired) Mat_H
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Re: Cannot login to account

Thanks for keeping me in the loop certifythat Smiley Happy

 

I'm here if you have any other questions at all.

 

Thanks,


Mat
 


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Re: Cannot login to account

Hi Certifythat,

 

How did you get on with calling us in the end?


I'm here if you have any questions.


Thanks,

Mat


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