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rabjohn
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Cannot log on to mobile account !

I cannot log onto my mobile account, the "help" section is no help as all you get is advice to make sure "you have not got caps lock on" or passwords "are case sensitive" or "we have changed our system" and you may have problems logging in, I need to check my account every week as in the past I have been charged for "picture messages" I have neither sent or received (some from the USA and Canada) any of these messages, hence the need to check account, please sort!         

 

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Forum Team (Retired) Mat_H
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Message 2 of 5
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Re: Cannot log on to mobile account !

Hi Rabjohn,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having trouble accessing your online account. I want to get this all sorted for you. Are you able to let me know the last time you successfully logged into the site?

 

Are you also able to try and re-register for the site using a different email address?

 

Let me know as soon as you can.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Cannot log on to mobile account !

How are you getting on with this Rabjohn?

 

Let me know if you need anything at all.


Thanks,

Mat


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rabjohn
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Re: Cannot log on to mobile account !

Hi Mat,

Strange but a week after posting my original message things seem to have changed as I am now able to log into my account, on occasions is may take a couple of attempts but at least I can now log in.

Thanks for your reply, Rabjohn

 

 

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Forum Team (Retired) Mat_H
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Message 5 of 5
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Re: Cannot log on to mobile account !

Hi Rabjohn,


Thanks for coming back to me Smiley Happy

 

I'm really glad to hear that this is all sorted for you.

 

Please let me know if you need anything at all.

 

Thanks,

Mat


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