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Ian_Nunthorpe
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Cannot log in to My Account for my mobile.

I have just received my monthly email to say that my mobile bill is now available and asking me to log on to My Acount to look at it. However, despite trying to log in as I have done in previous months, nothing happens when I enter my email address and password. Is there a problem with access to My Account ?

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Ian_Nunthorpe
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Re: Cannot log in to My Account for my mobile.

I have now succeeded in logging on with my iPad and the Safari browser, by:

 

1 Shutting down all the open apps

2 Forcing a restart of the iPad

3 Then logging in with Safari browser.

 

OK?

 

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Re: Cannot log in to My Account for my mobile.

Hi Ian_Nunthorpe,

 

Thanks for postingSmiley Happy

 

Sorry to hear you're having difficulties logging in to your mobile account.

 

There haven't been any issues flagged with our site as far as I'm aware.

 

I've provided a link here to our login page for you. Could I ask you to try another browser using this link and let me know how it goes.

 

Speak soon.

 

Take care

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Ian_Nunthorpe
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Re: Cannot log in to My Account for my mobile.

I used your link with the Safari browser on my iPad - still could not login. It was with Safari on the iPad that I had the earlier problem that led me to posting on the Forum.

 

However, I have managed to login on my PC using the Internet Explorer browser.

 

Therefore, the problem appears to be with logging in on the iPad with the Safari browser. Normally, I would prefer to use the iPad rather than the PC. Hopefully you can find a solution that allows me to login on my iPad.

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Re: Cannot log in to My Account for my mobile.

Hi Ian_Nunthorpe,

 

Thanks for getting back to me.

 

The issue with logging in on Safari is currently being looked into.

 

Can I suggest using our my account app available for your mobile as an alternative if you haven't already used it. I've included the link here to our my account app help page for you.

 

Many thanks.

 

Speak soon

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Ian_Nunthorpe
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Re: Cannot log in to My Account for my mobile.

I have now succeeded in logging on with my iPad and the Safari browser, by:

 

1 Shutting down all the open apps

2 Forcing a restart of the iPad

3 Then logging in with Safari browser.

 

OK?

 

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Re: Cannot log in to My Account for my mobile.

Hi Ian_Nunthorpe,

 

Thanks for your replySmiley Happy

 

Glad to here it worked ok for you.

 

Let me know if you need anything.

 

Take care.

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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