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Pinkperil
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Cannot get emails

After the past few months on the odd day here or there I've not been getting my emails, or facebook and have had to take my battery in/out in order for them to come through.  Now I don't get facebook or emails at all.  I phoned Virgin yesterday who reset something, and suggested I delete browser history and cache, which I did do, and for a short while last night got my emails etc.  Today I'm back to square one?  Can anybody help or getting same problem?  Thank you

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Forum Team (Retired) Mat_H
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Re: Cannot get emails

Hi Pinkperil,


Welcome to the forums Smiley Happy
 

I'm really sorry that you're having some issues receiving your emails. I want to get this all sorted for you. Are you able to let me know which phone you're using so I can provide some diagnostics?

 

Let me know as soon as you can.


Thanks,


Mat


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Re: Cannot get emails

Hi Pinkperil,

 

Have you managed to get your email issue sorted on your phone?

 

Please let me know if there's anything that I can do to help you fix this Smiley Happy


Thanks,


Mat


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Pinkperil
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Re: Cannot get emails

Hi Mat, yes finally sorted after two phone calls to Virgin.  Apparently, problems Virgin's end that effected my data allowance, even though it hadn't run out!  But all rectified now - thank you for your help. 

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Re: Cannot get emails

Glad to hear it's all sorted for you now PinkPeril Smiley Happy


Let me know if you need anything at all.


Thanks,

Mat


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