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Mikedenn
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Cannot get Virgin Media WiFi to work

HI

I know this has been asked loads of times but I cannot find a solution. Therefore sorry if I am raking up old subjects.

I am trying to get the "Virgin Media WiFi" app to work on my iPhone 6. I am on a pay monthly sim only contract.
When I try run "Set up auto-connect" all I get is "ERROR Sorry. Your SIM card is not accepted. Please check your account"
Firstly is "Virgin Media WiFi" available to sim only customers?
If so can anybody help me on this problem? 

Thanks in advance
Mike

P.S. I have tried
Resetting the network settings 
Taking the sim card out and putting it back in again
Switching the phone off and waiting 10mins then switching it back on again
All to no avail 

 

 

16426501_10155176434794905_200409828_n.jpg

 

 

 

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Foxysynt
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Message 2 of 7
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Re: Cannot get Virgin Media WiFi to work

Hi - no help I'm afraid but I'm having the same problem. I have a virgin sim-only in an iPhone SE and get the same error message with this app when I try to set it up. Would also be keen to see any solutions! 

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Mikedenn
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Re: Cannot get Virgin Media WiFi to work

Hi. I have no idea why but last night I tried again, the phone downloaded some new settings and bingo! it now works!
Sorry but I have no idea why and I know that won't help
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rockies
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Message 4 of 7
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Re: Cannot get Virgin Media WiFi to work

Having the same problem here.

Already tried a new SIM card. Uninstalled the app re-installed, erased iPhone twice and spent well over 2 hrs on phone been passed from pillar to post. Sat here waiting for a call back from technical support (which I know will never happen) and I still doesn't work
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Foxysynt
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Re: Cannot get Virgin Media WiFi to work

Same for me - it now magically works! No idea how/why....

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Mikedenn
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Message 6 of 7
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Re: Cannot get Virgin Media WiFi to work

Did it say it was installing some new settings? I think this is the issue, I wonder if it takes some system somewhere to see you are using it and it then sends a setting update??????

All I can say is if its not working, then keep trying every couple of days!

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rockies
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Message 7 of 7
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Re: Cannot get Virgin Media WiFi to work

It starts auto setup. You click agree on terms then click continue then it comes up with the error

Error
Sorry, your SIM card is not accepted.
Please check your account
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